Refund & Return Policy

Last updated: 27 January 2026

At Rizzora, we value customer satisfaction while maintaining
fair and transparent business practices.

1. Eligibility for Return or Replacement

We offer return or replacement only in case of a defective product.

You must notify us within 48 hours of delivery if:

• The product is damaged
• There is a manufacturing defect

2. Non-Returnable Items

• No returns or replacements for reasons such as change of mind, liking,
  or personal preference
• Slight color or design variations due to lighting or handcrafted nature
  are not considered defects

3. Return Process

To initiate a return or replacement, please:

• Email us at devpoint908@gmail.com
• Share your order ID, issue description, and clear product images

Our team will review the request and guide you through the next steps.

4. Replacement / Refund

• After verification, a replacement or refund will be provided
• Refunds (if applicable) will be processed within
  5–7 working days to the original payment method

5. Shipping Cost

Rizzora will cover return shipping costs only for approved defective items.